FREQUENTLY ASKED QUESTIONS

If you can’t find the answer to your question on this page, please contact Customer Service at bumistudiomy@gmail.com

Yes. Register an account with Bumi Studio before making a purchase to be able to keep track of your purchasing history, enjoy membership privilege and receive various coupon rewards. It also saves your time from filling your details repeatedly.

 

 

Enter your discount / promo code upon checkout in the column shown in the picture above. 

 

Please note that discount / promo codes

  • Only apply when entered into the system and will not be valid for any redemption out of Bumi Studio’s website. 
  • Is not redeemable for cash / store credit.

Please note that every FIRST batch of a new item will be READYSTOCK.

If the item is available for restock, you will be noticed with a “BACKORDER” tag. Backorder items will take around 14- 21 working days to arrive. 

Unfortunately, once your order has been placed we are unable to change any of the details as we work towards fulfilling your orders as soon as possible. Please note that we are unable to add or remove an item to an order or combine two orders together in the same shipment.

 

If you would like to change your shipping details, kindly contact our Customer Service as soon as possible. Please note that we could not make an amendment once your shipment is made.

No. You may add your item to your cart or wish list but this does not guarantee the availability of the item. To guarantee your purchase, we highly encourage you to check out and proceed with full payment.

As soon as your order is dispatched, we will send you a confirmation email along with your unique tracking number. You may use this number to track your order online.

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